Privacy Policy

1. Information We Collect

Depending on how you use the website, we may collect information you provide, including your name, email address, telephone number, billing and delivery address, order details, account information, messages and other information you choose to submit.

Some technical information may also be collected automatically, such as your IP address, browser and device information, pages visited, referring website and interactions with the website. Cookies and similar technologies may be used for website functionality and analytics.

2. How We Use Your Information

• To process and fulfil orders, payments, deliveries, returns and customer service requests.
• To create and manage customer accounts and provide access to account features.
• To respond to enquiries, provide quotations and communicate about products or services.
• To send order updates, service notices and, where permitted, marketing or newsletter messages.
• To maintain website security, prevent fraud, improve the website and understand how visitors use it.
• To meet legal, accounting and regulatory obligations.

3. Payments

Payments made through the website may be processed by third-party payment service providers, including the payment options made available at checkout. Payment providers handle payment information under their own terms and privacy policies. BHOS does not intend to store full payment card details on its website.

4. Cookies and Website Technologies

Our website may use cookies and similar technologies to support essential functions such as shopping cart activity, checkout, account login, preferences, security and website analytics. You can manage or block cookies through your browser settings. Disabling certain cookies may affect website features and the checkout experience.

5. Service Providers and Sharing

We may share relevant information with service providers who help us operate the website and business, such as payment processors, website hosting and maintenance providers, delivery partners, analytics providers and communication services. They should receive only the information reasonably needed to perform their services.

We may also disclose information where required by law, to protect our rights, to address fraud or security issues, or in connection with a business transfer. We do not sell personal information to third parties.

6. Data Retention and Security

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order administration, customer support, record keeping and legal compliance. Retention periods may vary depending on the type of information and applicable requirements.

We use reasonable safeguards intended to protect personal information. However, no website, storage system or electronic transmission can be guaranteed to be completely secure.

7. Your Choices and Rights

Depending on applicable law, you may have rights to request access to, correction of, deletion of or restrictions on the use of your personal information. You may also opt out of promotional emails by using the unsubscribe option where provided or contacting us. Some information may need to be retained to complete transactions or meet legal obligations.

8. Third-Party Websites

Our website may contain links to third-party websites or services. Those services operate under their own privacy policies and practices. We encourage you to review their policies before providing personal information.

9. Children’s Privacy

Our website and online store are not intended to knowingly collect personal information directly from children without appropriate involvement or authorisation from a parent or guardian. If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, website features or legal requirements. The updated version will be posted on this page with a revised effective date where appropriate.

11. Contact Us

For questions or requests relating to this Privacy Policy or your personal information, contact Beeba House of Stitches:

Email: info@beebahouseofstitches.com
Telephone: 0809 969 7629
Website: beebahouseofstitches.com